Shipping Policy
Fast, Reliable Shipping for Your Heavy-Duty Auto Parts
At The Auto King USA, we aim to provide a seamless and secure shipping pipeline for all freight components. This Shipping Policy comprehensively outlines how freight configurations are handled, dispatch schedules, and your key verification milestones upon delivery.
Order Processing & Shipment Timeline
Once payment authorization is cleared, our fulfillment grid coordinates instantly with our core distribution supply lines to physically verify the exact availability, cosmetic state, and structural road-readiness of your requested unit.
·All large assemblies are carefully crated and managed via established, professional third-party freight networks.
·Because our systems deal in genuine, specialized auto parts, delicate uninstallation safeguards can occasionally lead to slight dispatch delays.
·Standard terminal transit intervals typically range from **7–14 business days**, depending on weather and carrier routes.
Shipping Confirmation & Tracking
The minute your asset passes inspection and departs our docks, an automated notification is sent directly to your registered contact channel, containing:
- Unique Tracking Key
- Freight Carrier Portfolio
- Target Destination ETAs
Commercial Address Delivery Requirements
To manage pallet freight profiles efficiently, clear compliance metrics must be satisfied:
- Commercial Only: Large footprint items including complete engines and transmissions must be routed directly to verified commercial addresses.
- Unloading Machinery: Your delivery point must features a standard loading dock, forklift, or functional liftgate apparatus.
- Liftgate Surcharge: If unloading equipment is completely missing at the location, an auxiliary **$100–$150 freight surcharge** will be charged within 30–45 days by our merchant gateway.
Address Accuracy & Refusal Fees
Providing strict precision on all destination delivery lines is mandatory. If an invalid or incorrect coordinate block results in localized freight delivery failure, a **40% restocking fee** plus all associated round-trip return shipping freight costs will be applied to the account ledger.
Critical Checklist: Shipment Inspection & Damage Rules
You must visually audit the crate framework **immediately upon terminal arrival** before signing your official Bill of Lading (BOL). If structural damage or liquid leakage is discovered:
- Explicitly detail the specific breakage across the physically presented Bill of Lading.
- Retain a clear duplicate of that noted manifest sheet for legal recourse.
- File an alert with our customer response dashboard within **2 business days**, including clear high-resolution photos/videos and complete engine diagnostic DTC tracking files.
Shipping Claims & Carrier Liability Limits
The Auto King USA acts strictly as the shipper; we are not directly liable for mid-transit cargo damage or terminal losses caused by independent transit companies. If a client attempts to bypass or reschedule a preset carrier window unilaterally, we cannot assume liability over missing freight or asset damage.
If a component shows signs of transit damage at delivery, the client should **accept the package configuration** and instantly report the file to our service desks within **1–2 business days** to preserve claims options.
Fulfillment Penalties & Cancellation Matrices
Questions Regarding Your Logistics?
Our logistics coordinators are available to clarify freight configurations, shipping routes, or cargo fees.