The AutoKings USA is committed to providing a transparent and structured return process while ensuring compliance with our operational policies. Please review the terms below before initiating a return.
01
Return Eligibility
- Window: Returns accepted within 7 business days of delivery.
- Condition: Items must be unused and in original packaging.
- Restocking Fee: A 25–35% fee applies to approved returns.
- Documentation: You must submit a diagnostic report, photos/videos, and DTC codes within 2 days.
02
Non-Returnable Items
The following are NOT eligible for return:
- Electrical components (unless verified defective).
- Custom orders and clearance items.
- Parts with minor cosmetic damage (surface rust, sensors, scratches).
03
Return Process
To initiate a return, email info@theautokingsusa.com with:
- Order Number & Reason for Return
- Required Diagnostic Documentation
Important: You must receive a Return Authorization Number (RMA) before shipping. Returns without an RMA will be denied.
04
Refunds & Exchanges
- Processing: Refunds are processed within 7–10 business days after inspection.
- Method: Credited to the original payment method.
- Shipping: Original shipping costs are non-refundable.
- Exchanges: For defective items, submit docs within 2 days for verification.
!
Chargeback Policy
By completing a purchase, the customer waives the right to initiate chargebacks for return or warranty-related issues. All disputes must be resolved directly with The AutoKings USA.
