Shipping Policy

Once your order is confirmed, The AutoKings USA coordinates directly with suppliers to ensure the availability and quality of your part. Please review our timeline and delivery requirements below.

Timeline & Processing

Approval: You have 7 days to review product photos. Approval is required within 2 working days.
Transit: Standard freight takes 7–14 business days.
Delays: Times may vary due to external factors. We assist with tracking but are not liable for carrier delays.

Confirmation & Tracking

Once shipped, you will receive an email containing:

Tracking Number
Freight Company Details
Estimated Delivery Date

Questions? Call +1(888) 505-3697 or email info@theautokingsusa.com

Delivery Requirements

Large items (Engines/Transmissions) must ship to a Commercial Address.

Equipment: Location must have a Forklift or Liftgate.
Fees: If equipment is unavailable, a $100–$150 fee will apply (charged up to 45 days post-delivery).
Address: Must include Business Name & Contact Person.

Inspection & Damage

STOP: Inspect your package immediately before signing the Bill of Lading.

Found Damage? Note it clearly on the Bill of Lading and keep a copy.
Report It: Notify us within 2 business days with photos and diagnostic reports.
Warning: Failure to report within 2 days may result in a denied claim.

Liabilities & Restocking

Wrong Address?

Failed deliveries due to incorrect addresses incur a 35% restocking fee plus return shipping.

Carrier Claims

We are not liable for lost/damaged shipments but will assist in filing claims. Claims do not guarantee refunds.

Returns

Return shipping is the customer’s responsibility. A 35% restocking fee applies to all returns.